Stephen & Suzanne Schutz

"We couldn’t be happier with our Hotondo Home. The team at the Lake Macquarie franchise went above and beyond our expectations from start to finish. Nothing was too much trouble. Communication was excellent throughout and we were in our new home within 5 months from commencement of construction! We have heard many horror stories from people that have built and were a little anxious at the beginning of the process. With that and our budget in mind, prior to finalising the purchase of our land, we were eager to know what the whole build was going to cost us, so there were no surprises. We had also spoken to a couple of the larger companies, however were left with a lot of uncertainty as to price, and felt like we were ’just another job’ to them. Despite being over a public holiday weekend, the team at Hotondo Lake Macquarie exceeded our expectations to put together plans and prices so we could make an informed decision about our purchase with peace of mind as to price. We felt very comfortable with the team from our first phone call. Everyone was upfront, honest and there were no hidden surprises along the way. Of course there were a couple of variations along the way as we had never built before, however they were all well received and carried out. Even now we have moved in, we have had a couple of small issues with services (none of them to do with Hotondo), however Scott has gone out of his way to assist us to sort them out, even where it was not his responsibility to do so. If we ever build again, the Hotondo Homes team at Lake Macquarie would most certainly be the first people we contact."